FAQs

Can I place a CUSTOM order?

 

Custom orders are welcome! If you have a piece of jewelry in mind, either your design or maybe something I have sold in the past, please let me know. Either way, I will do my best to create something special "just for you".

Can I place a GIFT order?

 

Gift orders may be sent directly to a specified gift recipient upon request and I will be happy to include a personalized gift message if you would like. Please include your specific request — including recipient's name, mailing address, and your gift message — in a separate mail after placing your order.

How do I treat my jewelry to make it last?

 

Please make your purchase last by caring for it as follows:

- Remove your jewelry before activities such as showering, swimming, exercising, doing chores etc.
- Use any lotions, perfumes or hairspray before putting on your jewelry.
- Do not let your jewelry make contact with cleaning solutions or other chemicals.
- If possible, store your jewelry in its own box or a resealable, plastic bag in order to protect it from scratches and tarnishing.

Can I buy just one item from a set?

 

The items of a jewelry set can be bought separately only if each has its own price listed in the description.

Can I get refunded for, or exchange, my order?

 

I really hope you will enjoy your orders. If you are unhappy with your purchase for any reason, please contact me within 30 days from delivery confirmation for a 100% refund on unworn items (minus the shipping charges). The items must be returned in perfect and unused condition in their original packaging. Just ship the items back to me and upon arrival I will reimburse the items' purchase price.

After having placed an order, when will it be shipped to me?

 

After payment confirmation your order will be shipped within 2 working days. The shipping time of custom made orders depends on the order.

What are the shipping fees?

 

- Post Office in Romania: 5 lei
- Express Courier in Romania: 25 lei
- Local Pickup in Timisoara (Iulius Mall area): free of charge
- European Union, Canda, USA, Australia (PayPal payment): 38 lei

How are the jewelry wrapped?

 

All jewelry items are gift wrapped: the earrings and pendants in gift boxes, the bracelets, necklaces and leather earrings in organza bags, the full sets in gift bags. Subsequently, they are well protected in a padded envelope.